Return Policy

Return & Refund Policy

At ESSNTL Co, customer satisfaction is our top priority. Due to the nature of our products, we have specific guidelines for returns and refunds to ensure a smooth and transparent process.

1. Returns Policy

  • Due to Hygiene Reasons: We do not accept returns or exchanges for opened or used perfume products.
  • Unopened Products: If you receive a product that you did not order, or there was a mistake in fulfillment, please contact us within 48 hours of delivery on our mail mentioned at the end.

2. Damaged or Defective Products

  • If your order arrives damaged or defective, please reach out to us at factory.of.essentials@gmail.com within 48 hours of receiving the package.
  • Kindly include your order number and clear video and photos of the damaged product and packaging.
  • Upon verification, we will provide a resolution in the form of a replacement or refund.

3. Refunds

Refunds are only applicable under the following circumstances:

  • You received the wrong product.
  • Your order was damaged during transit, and replacement is not possible.

Refund Process:

  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • We will notify you via email once the refund is processed.

4. How to Initiate a Return Request

To initiate a request, contact us at factory.of.essentials@gmail.com with the following details:

  • Order Number
  • Photos and video of the product and packaging
  • A brief description of the issue

5. Non-Eligible Returns

We cannot accept returns or refunds under the following conditions:

  • Change of mind after purchase
  • Products that have been used, opened, or tampered with
  • Requests made after 48 hours of delivery

Thank you for understanding our policies and trusting ESSNTL Co. If you have any questions or concerns, feel free to contact us at factory.of.essentials@gmail.com for assistance.